Faq of Hotel Sant Pau in Barcelona. Official Website.

The hotel always offers gluten-free options; however, we recommend mentioning this at the time of booking to ensure full availability.

The hotel always offers lactose-free options; however, we recommend mentioning this at the time of booking to ensure full availability.

It covers up to 26 reasons for cancellation. Check the full list here.

If your case falls under any of the reasons described above and you have booked a Non-Refundable rate, please follow these steps:

Contact us to request the cancellation of your booking and the invoice for the fees.

Contact the insurer via email at flexmyroom@arag.es
, providing your personal details and policy number, attaching the invoice and proof of the cancellation reason.

The insurer will get in touch with you as soon as possible with further instructions.

If you have any questions, you can also contact the insurer by calling ARAG at: +34 91 566 15 88.

The insurance covers the main booking holder as well as their accompanying guests.

Yes, provided there is prior authorisation from the parents or legal guardians. Please contact the hotel to obtain the required form.

You will receive an email on the day your booking is confirmed containing all the information about your insurance.

The Low Emission Zone affects both residents of Catalonia and visitors entering Barcelona in a private vehicle.

Yes, provided they have prior authorisation. Foreign vehicles without a Spanish environmental label must be registered before entering the zone. Applications are submitted through the official portal of the Barcelona Metropolitan Area (AMB): zberegistre.ambmobilitat.cat/es/VehiclesEstrangers.